Privacy Policy

Last updated: July 31, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, sign up for our services, or contact us for support. This may include:

  • Name, email address, and contact information
  • Billing and payment information (processed securely by our payment partners)
  • Professional information and employment details
  • Training preferences and course selections
  • Communication preferences

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information and IP addresses
  • Usage data and analytics
  • Cookies and similar tracking technologies
  • Log files and server information

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process payments and manage billing
  • Send you important updates and notifications
  • Provide customer support and respond to inquiries
  • Personalize your experience and recommend relevant services
  • Ensure security and prevent fraud
  • Comply with legal obligations

Note: We will never sell your personal information to third parties for marketing purposes.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our services
  • Payment Processing: With payment processors to handle transactions securely
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

Security: All data sharing is conducted with appropriate security measures and confidentiality agreements.

4. Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Secure data centers and infrastructure
  • Employee training on data protection
  • Incident response and breach notification procedures

Important: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent where applicable

Contact Us: To exercise these rights, please contact us at contact@lumasclouds.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our services
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Provide relevant content and advertisements

Cookie Management: You can control cookie settings through your browser preferences. However, disabling certain cookies may affect service functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Protect against fraud and abuse

When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for certain countries
  • Other appropriate safeguards as required by law

Protection: Regardless of where your data is processed, it receives the same level of protection.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our services

Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@lumasclouds.com
Data Protection Officer: dpo@lumasclouds.com
Address: Lumas Clouds, India
Website: www.lumasclouds.com

Response Time: We will respond to your privacy-related inquiries within 30 days.

This Privacy Policy is compliant with applicable data protection laws including GDPR, CCPA, and Indian data protection regulations. We are committed to protecting your privacy and will continue to review and update our practices to ensure compliance.